Digital subscription — simple, time-boxed refunds
If you are not satisfied with a paid tier (Premium, Pro, or Whale), you can request a full refund within 7 days of the payment date, no questions asked, provided the condition in Section 2 is met.
Once you have connected an exchange API key on the Whale tier, that billing period becomes non-refundable, because the tier's real trading functionality has been activated and used. You can still cancel future renewals at any time.
Subscription payments are non-refundable after 7 days. You can cancel auto-renewal at any time from your Billing dashboard — cancellation takes effect at the end of the current billing period; there is no pro-rata refund for the unused remainder of a period you choose to cancel.
Email hi@tmiyc.trade with your account email and the transaction ID shown in your Billing → Payment history. We aim to process eligible refunds within 5 business days back to the original payment method.
Please contact us before filing a chargeback with your bank — most billing issues can be resolved directly and faster than a chargeback dispute. Accounts with a confirmed fraudulent chargeback may be suspended.
If a referred payment is refunded, the corresponding 20% referral commission credited to the referrer is reversed from their balance.